Before booking
Compare vehicle capacity, price, deposit, protection, route eligibility, and cancellation conditions.
HELP CENTRE
Know before you go.
Clear, practical answers for planning a UbiqCar journey.
FIND THE RIGHT ANSWER
Start with the part of the journey you are planning.
Rental questions usually fall into three stages. The confirmed booking will then hold the details specific to your route and vehicle.
Before collection
Prepare each driver’s licence and identification, the payment card, arrival details, and required route documents.
During the rental
Use the confirmed fuel, mileage, permitted-use, assistance, incident, and return instructions.
RENTAL ESSENTIALS
Your common questions, answered.
The final conditions shown with your quote always take priority because requirements can vary by car, station, and route.
What do I need to collect the car?+
Bring the main driver's valid driving licence, a passport or national ID, and an accepted payment card in the main driver's name. Any route-specific documents are shown before you confirm.
Can I drive into another country?+
Yes, on supported routes. Select your real pick-up and drop-off locations so we can confirm border permission, required documents, and any mandatory route fees in the quote.
Are mandatory fees included in the price?+
The booking summary separates the base rental, mandatory location or route charges, protection, and optional extras before payment. You can review the full total before confirming.
How does the security deposit work?+
The deposit amount and payment-card requirements are shown for the selected car before reservation. Release timing can vary by bank and will be stated in the rental conditions.
What happens if my flight is delayed?+
Add your flight number during checkout and follow the arrival instructions in your confirmation. Available after-hours and delay support is shown for the selected station.
What should I do if I need roadside help?+
Your confirmation includes the emergency contact and the steps for your rental. Coverage and exclusions depend on the selected protection package and are shown before you pay.
A CALMER START
Keep the essentials close.
Save your booking reference, check your driver documents, and keep the collection instructions to hand. A few minutes of preparation can make the first day much easier.
Find your bookingA USEFUL SUPPORT REQUEST
Include the details that help us answer.
When contacting route support, share enough context to avoid an extra round of questions—but never send card details or account passwords.
- Booking reference, if a reservation already exists
- Pick-up and return locations, dates, and times
- Vehicle group and the main driver’s name
- Countries included in a cross-border itinerary
- A short description of the question or requested change
Still planning your route?
Share the journey you have in mind and we’ll point you to the right booking information.